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Refunds

When we refund the improvement plan, and how.

What you pay

The measurement on FaceTiers is free, so there is nothing to refund. The FaceTiers Improvement Plan, a one-time PDF, costs US$9.90. If tax applies where you live, the payment page shows it before you pay.

One payment, no subscription

You pay once when you place the order. The plan is a one-time purchase: nothing renews, and you are not charged again unless you place a new order yourself.

When we refund

We refund the full price if:

  • we could not build or send your plan within 47 hours of payment (we refund these automatically);
  • you were charged twice for the same order (write to us);
  • it never reached you and sending it again does not help;
  • the PDF is missing, does not open or is incomplete and we cannot fix it within 48 hours of you telling us.

Cancelling an order

To cancel an order before your plan is delivered, write to [email protected] with your order number and we refund it in full. There is no subscription to cancel, because nothing renews.

Your right of withdrawal

We start building your plan as soon as you pay. If the law where you live gives you a right to withdraw from an online purchase (14 days in the EU and the UK, 7 days in Brazil), write to us within that time with your order number and we refund the full price. Wherever you live, you can cancel before your plan is delivered and get a full refund.

Apart from your right of withdrawal, a delivered plan is refunded only in the cases listed above. If something else went wrong, write to us anyway and we will look at your case.

How to ask

Write to [email protected] with your order number.

Paid purchases are sold through Waffo, the merchant of record. Refunds go back to the payment method you paid with, and the money usually reaches your card in 3 to 10 business days. You can also ask Waffo for a refund from the order confirmation it emailed you.

A charge you do not recognise

Charges for the plan may appear on statements as WAFFO or WAFFO PANCAKE, because paid purchases are sold through Waffo. If you see a charge you do not recognise, write to [email protected] with the date and the amount. Writing to us first is usually faster than a card dispute, and it does not take away your right to dispute the charge with your bank.

Your legal rights

Nothing in this policy limits rights you have under the consumer law of your country.